Refund policy

We want you to feel happy with your purchase and that is why....
We recommend reading this information carefully, because when you purchase any of our products, you are accepting the terms and conditions mentioned here:
To make the exchange effective, you must present the proof of payment.
ZIERRA LEONA offers you the possibility to exchange the purchased product for one of equal or higher value (assumed by the customer), for reasons of size, color and / or reference: as long as you comply with the following:
The maximum exchange period is 30 days after the date of the order.
The products must not have been used, and must be in perfect condition, complete, with the original tag, label and packaging.
Only one exchange per product is allowed.
For hygienic reasons we do not accept exchanges or returns of accessories or swimwear, except for production defects.
We do not offer exchanges on discounted products.
Taking into account article 51 of law 1480 of 2011, When the purchase of goods or services is made through e-commerce mechanisms such as internet, PSE, Call Center or any other telesales mechanism or virtual store and a credit card, debit card or any other electronic payment instrument has been used to make the payment, the participants of the payment process must reverse the payments requested by the consumer in any of the following cases:
When the consumer is subject to fraud.
When the purchased product is not received
When the product does not correspond to what was ordered
When the product is damaged or defective.
When several products are purchased, the consumer may request the partial reversal of the value of those where any of the above points are evidenced.
You will be responsible for paying the shipping costs to return the item.
Depending on the destination city, delivery time may vary from 2 to 5 business days, as long as ground conditions are operating normally.